Terms and Conditions

Article 1 Definitions 

1. Sole proprietorship Shana Horrie, company number 0867.781.103, located Nederwijk 76, 9400 Ninove is referred to in these general terms and conditions as service provider. 

2. The other party is referred to as customer in these general terms and conditions. 

3. The agreement means the contract of assignment under which service provider performs work for customer against payment of fees and expenses to customer and under which the general terms and conditions have been declared applicable. 

Article 2 Applicability of general terms and conditions 

1. These terms and conditions shall apply to all quotations, invoices, work, agreements and delivery of services and goods by or on behalf of service provider to which it has declared these terms and conditions applicable, insofar as these terms and conditions have not been expressly deviated from in writing. 

2. The last transmitted version of these general terms and conditions shall always apply.

3. If one or more provisions of these general terms and conditions should at any time be wholly or partially void or destroyed, the remaining provisions of these general terms and conditions shall remain fully applicable. 

Article 3 Offer 

1. Service Provider cannot be held to its offer if the customer could reasonably understand that the offer, or any part thereof, contains an obvious mistake or clerical error. 

2. Offers do not automatically apply to other products or services unless otherwise stated. 

3. If the offer is accepted and the course is purchased online, customer will obtain access to their purchase immediately within 5 business days. 

Article 4 Rates and payments 

1. The agreement is entered into for an indefinite period, unless the nature of the agreement dictates otherwise or if the parties expressly agree otherwise in writing. 

2. The prices stated on the website are exclusive of VAT and any costs to be incurred in the context of the agreement are stated, unless expressly stated otherwise. 

3. With the purchase of a course or route the obligation to pay arises, even if the entire course or route is not completed or the services of service provider are used. 

4. Customer obtains access to the course only after full payment of the agreed amount, unless payment is made in installments. 

5. The rates agreed upon when entering into the agreement are based on the price level applied at that time. Service Provider has the right to change prices during the year. 

Article 5 Provision of information to customer 

1. Customer shall make all information relevant to the execution of the order available to service provider in a timely manner. 

2. Customer guarantees the accuracy, completeness and reliability of the data made available, even if they originate from third parties. Service Provider shall treat the data confidentially. 

3. Customer indemnifies service provider for any damage resulting from failure to comply with the provisions of the first paragraph of this article. 

Article 6 Execution of the Agreement 

1. Service Provider shall perform the agreement to the best of its knowledge and ability. However, it is not responsible for not achieving the result that customer intended with purchase. 

Article 7 Course content 

1. Course length varies and can be taken at your own discretion and pace. 

2. Customer retains access to course content for life, but at least as long as the sole proprietorship exists. 

3. If necessary, course content will be updated regularly. 

Article 8 Not good, money back guarantee 

1. For a period of 14 days from the time of registration for the course(s), there is a money back guarantee. 

2. Customer can claim this warranty if the conditions in paragraph 3 of this article are met. 

3. Client has (1) completed all video lessons, and (2) completed all workbooks and worksheets extensively.

4. Client must provide completed workbooks and worksheets when requesting a refund to prove that she has made the necessary efforts to achieve results. 

Article 9 Cancellation 

1. Service Provider reserves the right at any time to change or stop part or all of the functionality of one or more parts of the online content for a certain period of time or forever. This will be communicated to customer at all times. 

2. In case of a change as mentioned in the previous paragraph of this article, for whatever reason, customer is only entitled to a pro rata refund of the amount already paid to service provider. 

3. Customer receives access to the course within 5 business days after purchase. The services of service provider are thus excluded from the right of withdrawal, which does not allow customer to cancel the purchase. If the course is not deemed good enough by the customer, according to Article 8, the customer is entitled to the Not Good, Money Back Guarantee. 

Article 10 Liability for damages 

1. Service Provider shall not be liable for damages resulting from this Agreement unless the direct damages were caused intentionally or with gross negligence. 

2. Service Provider shall not be liable for damage caused by its reliance on incorrect or incomplete information provided by or on behalf of Customer. 

3. Customer remains at all times responsible for applying or performing knowledge or actions as gained in the course. 

4. In case service provider owes compensation to customer, the damage shall not exceed the amount charged by service provider to customer. 

5. The customer indemnifies service provider against all third party claims related to the services and goods provided by it. 

Article 11 Complaints 

1. Customer is obliged to communicate complaints about the work performed and services and goods delivered to service provider in writing within 14 calendar days. It aims to respond to complaints within 14 days. 

2. If a defect is reported later, the customer is no longer absolutely entitled to repair, replacement or compensation. 

Article 12 Intellectual property 

1. Unless otherwise agreed in writing, service provider retains all intellectual absolute rights, including copyright, to all data, information delivered and content made available. 

2. Images from the course may not be copied, shown to third parties, made available, resold or otherwise used without written permission from service provider. 

3. Customer is also not permitted to use the written documentation associated with the course, including templates and manuals for purposes other than personal use. 

4. If this article is violated, an infringement of service provider's copyright shall take place. Service provider is in such a case entitled to invoice customer. 

Article 13 Special provisions 

1. Both parties are bound to keep confidential all confidential information obtained in the context of their agreement. Customer is referred to the privacy statement for more information. 

2. Service Provider makes no guarantees to improve performance or profit from campaigns. Service Provider does its best to offer a range of suggestions, but is not liable for the end result. 

3. Because service provider's services are given online, it cannot guarantee that its services will be available everywhere at all times. 

Article 14 Dispute resolution 

1. These general terms and conditions are governed by Belgian law.

 2. The parties will resort to court only after they have made every effort to settle a dispute by mutual agreement. 

3. Disputes will be settled only in the district in which service provider is located. 

4. Notwithstanding statutory limitation periods, the limitation period of all claims and defenses against service provider and third parties involved is 12 months